SITXCOM010
Manage Conflict
Study duration
Self-paced / up to 6 months / 20 nominal hours
Course delivery
Online
Cost of course
$295
Accrediation
Nationally recognised
Overview
Conflict is a part of any workplace, but knowing how to handle it effectively is essential to maintaining a positive, productive environment. It involves using effective communication and conflict-resolution techniques to manage conflict and develop solutions.
This nationally recognised short course equips you with the performance outcomes, skills, and knowledge to identify, manage, resolve, and evaluate conflict professionally and tactfully. While this unit of study is relevant for anyone working in travel and hospitality, it will particularly benefit more senior personnel who work with a level of independence.
You will learn how to:
- Identify potential conflict situations and take proactive steps to prevent escalation.
- Resolve internal and external customer and colleague disputes using proven communication techniques, and according to organisational policies.
- Evaluate the impact of conflict on business reputation and legal liability.
- Evaluate the effectiveness of conflict solutions and provide input for workplace improvements.
- Identify and seek assistance for situations where the personal safety of customers or colleagues may be threatened.
By the end of this course, you’ll have the confidence and practical skills to recognise, manage, resolve, and evaluate workplace conflict using communication strategies and resources. These capabilities are essential for professionals in tourism and hospitality, where maintaining positive relationships is vital for success.
Other Relevant Courses
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- Participate in Sustainable Work Practices
- Purchase Goods
- Use a Computerised Booking System
- Source and Use Information on the Tourism and Travel Industry
- Show Social and Cultural Sensitivity
- Enhance Customer Service Experiences
- Provide Service to Customers
- Access and Interpret Product Information
- Certificate IV in Hospitality
- Certificate IV in Travel and Tourism (Holiday Parks and Resorts)
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NAT
| Name | |
| Manage conflict (Self-Paced) SITXCOM010 |
Course Information
SITXCOM010 – Manage Conflict
Successful completion of this unit counts toward accreditation for the Certificate IV in Hospitality and Certificate IV Travel and Tourism (Holiday Parks and Resorts).
Unit of competency details: Training.gov.au
- Study is online and begins at the time of enrolment.
- Once enrolled, students have up to six months to complete their studies.
- To complete the course, you must successfully submit the following assessments:
- Knowledge Questions – Respond to multiple-choice and short-answer questions.
- Observation Task (Video or Workplace Demonstration) – Demonstrate certain skills with the option to either demonstrate in an actual workplace or to participate in one-on-one roleplays with a trainer via online video chat. Includes written tasks.
Student Resources
- Students will require their own personal digital device with internet connectivity, such as a computer, laptop, or tablet. A mobile phone can be used, but it may have issues with screen size.
- All students need to be able to read, speak and write basic English.
- Students need access to a device with a camera, microphone, and audio for discussion and assessment with the trainer.
- To enrol, students must provide their Unique Student Identifier (USI) and email address.
$295
For detailed information about this unit, please review the course outline.
To learn more about studying with Belgravia Academy, refer to the Student Handbook or contact our team using the form below.