Enhance Customer Service Experiences

Overview

Providing quality customer experiences is vital in the competitive tourism, travel, and hospitality sector. Providing professional, personalised service strengthens relationships and, by resolving issues efficiently, builds customer confidence.

This nationally recognised short course builds the practical skills you need to deliver confident, high-quality customer interactions in any customer-facing role.

You will learn how to:

• Provide a quality service experience by confirming customer needs and expectations, advising on products, anticipating preferences, and delivering personalised service.
• Proactively respond to challenging situations by identifying issues early, anticipating delays, offering alternatives, and compensating within organisational guidelines.
• Resolve customer complaints by effectively questioning, assessing impact, identifying solutions, and turning complaints into opportunities.
• Provide internal feedback with suggestions for improvement.
• Develop customer relationships by maintaining profiles, tailoring services, and promoting repeat business.

After completing this study, you will be ready to provide exceptional, personalised service that anticipates customer needs and elevates every interaction. These capabilities are valuable across travel, tourism and hospitality, helping you create memorable experiences and encourage repeat business.

Other Relevant Courses

• • Participate in Sustainable Work Practices
  • Manage Conflict
  • Purchase Goods
  • Use a Computerised Booking System
  • Source and Use Information on the Tourism and Travel Industry
  • Show Social and Cultural Sensitivity
  • Provide Service to Customers
  • Access and Interpret Product Information
  • Certificate IV in Hospitality
  • Certificate IV in Travel and Tourism (Holiday Parks and Resorts)