SITXCCS015
Enhance Customer Service Experiences
Study duration
Self-paced / up to 6 months / 40 nominal hours
Course delivery
Online
Cost of course
$295
Accrediation
Nationally recognised
Overview
Providing quality customer experiences is vital in the competitive leisure, tourism, travel, and hospitality industry. Providing professional, personalised service strengthens customer relationships and, by resolving issues efficiently, builds customer confidence.
This nationally recognised short course builds the practical skills you need to deliver confident, high-quality customer interactions in any customer-facing role.
You will learn how to:
- Provide a quality service experience by confirming customer needs and preferences, advising on products and services, anticipating expectations, and delivering personalised service.
- Proactively respond to challenging situations by identifying issues early, anticipating delays, offering alternatives, and compensating within organisational guidelines.
- Resolve customer complaints by effectively questioning, assessing impact, identifying solutions, and turning complaints into opportunities.
- Provide internal feedback with suggestions for improvement.
- Develop customer relationships by maintaining profiles, tailoring services, and promoting repeat business.
After completing this study, you will be ready to provide exceptional, personalised service that anticipates customer needs and elevates every interaction. These capabilities are valuable across leisure, travel, tourism and hospitality, helping you create memorable experiences and encourage repeat business.
Other Relevant Courses
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NAT
| Name | |
| Enhance customer service experiences (Self-Paced) (SITXCCS015) |
Course Information
- SITXCCS015 – Enhance Customer Service Experiences
Successful completion of this unit counts toward accreditation for the Certificate IV in Hospitality and the Certificate IV Travel and Tourism (Holiday Parks and Resorts).
Unit of competency details: Training.gov.au
- Study is online and begins at the time of enrolment.
- Once enrolled, students have up to six months to complete their studies.
- To complete the course, you must successfully submit the following assessments:
- Knowledge Questions – Respond to multiple-choice and short-answer questions.
- Observation Task (Video or Workplace Demonstration) – Demonstrate certain skills with the option to either demonstrate in an actual workplace or to participate in one-on-one roleplays with a trainer via online video chat. Includes written tasks.
Student Resources
- Students will require their own personal digital device with internet connectivity, such as a computer, laptop, or tablet. A mobile phone can be used, but it may have issues with screen size.
- All students need to be able to read, speak and write basic English.
- Students need access to a device with a camera, microphone, and audio for discussion and assessment with the trainer.
- To enrol, students must provide their Unique Student Identifier (USI) and email address.
$295
For detailed information about this unit, please email Belgravia for a course information sheet.
To learn more about studying with Belgravia Academy, refer to the Student Handbook or contact our team using the form below.