SITXCOM010
Manage Conflict
Study duration
Self-paced / up to 6 months
Course delivery
Online
Cost of course
$350 (tbc)
Accrediation
Nationally recognised
Overview
Conflict is a part of any workplace, but knowing how to handle it effectively is essential to maintaining a positive, productive environment. It involves using effective conflict resolution techniques and communication skills to manage conflict and develop solutions.
This nationally recognised short course equips you with the performance outcomes, skills, and knowledge to identify, manage, and resolve conflict professionally and tactfully.
You will learn how to:
- Identify potential conflict situations using conflict theory and take proactive steps to prevent escalation.
- Resolve internal and external customer and colleague disputes using proven communication techniques, and according to organisational policies for complaint, conflict, and dispute resolution.
- Evaluate the impact of conflict on business reputation and legal liability.
- Evaluate the effectiveness of conflict solutions and provide input for workplace improvements.
By the end of this course, you’ll have the confidence and practical skills to recognise, assess, and resolve workplace conflict using communication strategies and resources. These capabilities are essential for professionals in tourism and hospitality, where maintaining positive relationships is vital for success.
Other Relevant Courses
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- Participate in Sustainable Work Practices
- Purchase Goods
- Use a Computerised Booking System
- Source and Use Information on the Tourism and Travel Industry
- Show Social and Cultural Sensitivity
- Enhance Customer Service Experiences
- Provide Service to Customers
- Access and Interpret Product Information
- Certificate IV in Hospitality
- Certificate IV in Travel and Tourism (Holiday Parks and Resorts)
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NAT
Course Information
SITXCOM010 – Manage Conflict
Successful completion of this unit counts toward accreditation for the Certificate IV in Hospitality and Certificate IV Travel and Tourism (Holiday Parks and Resorts).
Unit of competency details: Training.gov.au
- Study is online and begins at the time of enrolment.
- Once enrolled, students have up to six months to complete their studies.
Student Resources
- Students will require their own personal digital device with internet connectivity, such as a mobile phone or tablet.
- All students need to be able to read, speak and write basic English.
$350 (tbc)
For detailed information about this unit, please review the course outline.
To learn more about studying with Belgravia Academy, refer to the Student Handbook or contact our team using the form below.