Provide Service to Customers

Overview

Delivering quality service is fundamental in any customer-facing role. Communicating clearly, understanding needs, and responding professionally, especially when issues arise, are essential to building trust and satisfaction.

This nationally recognised short course equips you with the practical skills to provide professional, timely service to both internal and external customers.

You will learn how to:

• Communicate professionally with customers using verbal and non-verbal techniques, active listening, and appropriate communication.
• Follow organisational standards for personal presentation, hygiene, and customer service policies to maintain a consistent, professional image.
• Establish rapport, identify customer needs (including special requirements), and meet requests promptly while anticipating and minimising potential issues.
• Respond to complaints with confidence by recognising dissatisfaction early, resolving issues within your responsibility, and escalating complex matters when needed.
• Provide internal feedback on service practices and recurring issues to help improve organisational processes.

Completing this course will enable you to deliver reliable, customer-focused service that builds trust and strengthens business relationships. These competencies are essential for success in tourism, hospitality and events.

Other Relevant Courses

• • Participate in Sustainable Work Practices
  • Manage Conflict
  • Purchase Goods
  • Use a Computerised Booking System
  • Source and Use Information on the Tourism and Travel Industry
  • Show Social and Cultural Sensitivity
  • Enhance Customer Service Experiences
  • Access and Interpret Product Information
  • Certificate III in Hospitality
  • Certificate III in Tourism