SITTTVL001
Access and Interpret Product Information
Study duration
Self-paced / up to 6 months
Course delivery
Online
Cost of course
$350 (tbc)
Accrediation
Nationally recognised
Overview
Product knowledge is the key to delivering exceptional travel experiences. Customers rely on you for clear, accurate advice, and knowing how to access and interpret product information ensures you can meet their expectations every time.
This nationally recognised short course equips you with the practical skills to find the right sources, understand product details, and apply them confidently in your day-to-day role.
You will learn how to:
- Access product information by identifying your sales or operational needs and sourcing details from trusted providers.
- Interpret product features and specifications, assess risks, and record information for future use.
- Keep your knowledge up to date by monitoring changes in domestic and international offerings.
Whether you’re in reservations, sales, or operations, mastering how to access and interpret product information enables you to serve with confidence. By keeping your knowledge current and your records organised, you’ll turn complex details into clear recommendations, anticipate customer needs, and reduce risk across domestic and international offerings. You’ll finish with practical skills you can apply immediately to deliver accurate advice, support seamless bookings, and contribute to a culture of reliable, customer-focused service.
Other Relevant Courses
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- Participate in Sustainable Work Practices
- Manage Conflict
- Purchase Goods
- Use a Computerised Booking System
- Source and Use Information on the Tourism and Travel Industry
- Show Social and Cultural Sensitivity
- Enhance Customer Service Experiences
- Provide Service to Customers
- Certificate IV in Hospitality
- Certificate III in Tourism
- Certificate IV in Travel and Tourism (Holiday Parks and Resorts)
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NAT
Course Information
SITTTVL001 – Access and Interpret Product Information
Successful completion of this unit counts toward accreditation for the Certificate IV in Hospitality, Certificate III in Tourism, and Certificate IV Travel and Tourism (Holiday Parks and Resorts).
Unit of competency details: Training.gov.au
- Study is online and begins at the time of enrolment.
- Once enrolled, students have up to six months to complete their studies.
Student Resources
- Students will require their own personal digital device with internet connectivity, such as a mobile phone or tablet.
- All students need to be able to read, speak and write basic English.
$350 (tbc)
For detailed information about this unit, please review the course outline.
To learn more about studying with Belgravia Academy, refer to the Student Handbook or contact our team using the form below.