SITXCOM007
Show Social and Cultural Sensitivity
Study duration
Self-paced / up to 6 months / 20 nominal hours
Course delivery
Online
Cost of course
$350
Accrediation
Nationally recognised
Overview
Show social and cultural sensitivity in the diverse tourism, travel and hospitality industries. Learn the skill of confident communication and create a welcoming, inclusive experience for every guest and colleague. Respecting social and cultural differences is essential in all service settings, and demonstrating sensitivity strengthens interactions, elevates customer experiences, and supports a positive workplace culture.
This nationally recognised short course equips you to communicate effectively and respectfully with people from a wide range of social and cultural backgrounds.
Whether you are working in frontline service or leading a team, this unit gives you practical tools to deliver respectful service and build trust with diverse customers and colleagues.
You will learn how to:
- Show respect and sensitivity to customers and colleagues from different social and cultural groups.
- Adjust verbal and non-verbal communication to suit different social and cultural contexts.
- Interact with others in a fair and non-discriminatory way.
- Make attempts to overcome language barriers and seek assistance with communication when needed to ensure clarity and understanding.
- Recognise social and cultural issues that can cause conflict or misunderstanding in the workplace.
- Consider social and cultural differences when problems or misunderstandings occur.
- Take practical steps to resolve misunderstandings, factoring in relevant social and cultural considerations.
- Escalate unresolved issues to the appropriate supervisor or manager for follow-up.
On completion of this course, you will be confident in creating welcoming, respectful experiences for customers and colleagues. These skills are vital for anyone working in travel, tourism and hospitality.
Other Relevant Courses
- Participate in Sustainable Work Practices
- Manage Conflict
- Purchase Goods
- Use a Computerised Booking System
- Source and Use Information on the Tourism and Travel Industry
- Enhance Customer Service Experiences
- Provide Service to Customers
- Access and Interpret Product Information
- Certificate III in Hospitality
- Certificate III in Tourism
- Certificate IV in Travel and Tourism (Holiday Parks and Resorts)
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| Name | |
| Show social and cultural sensitivity (Self Paced) (SITXCOM007) |
Course Information
SITXCOM007 – Show social and cultural sensitivity
Successful completion of this unit counts toward accreditation for the Certificate III in Hospitality, Certificate III in Tourism, and Certificate IV Travel and Tourism (Holidays Parks and Resorts).
Unit of competency details: Training.gov.au
- Knowledge questions – Respond to multiple-choice and short-answer questions.
- Project task – Provide detailed written answers based on specific topics.
- Observation task (Video or Workplace Demonstration) – Demonstrate certain skills with the option to either demonstrate in an actual workplace or to participate in one-on-one roleplays with trainer via online video chat.
Student Resources
- Students will require their own personal digital device with internet connectivity, such as a computer, laptop, or tablet. A mobile phone can be used, but it may have issues with screen size.
- All students need to be able to read, speak and write basic English.
- Students need access to a device with a camera, microphone, and audio for discussion and assessment with trainer.
- To enrol, students must provide their Unique Student Identifier (USI) and email address.
$350
For detailed information about this unit, please review the course outline.
To learn more about studying with Belgravia Academy, refer to the Student Handbook or contact our team using the form below.